The businesses that run Phuket are too busy working to answer the phone. We make them findable, always answered, and free of the OTA tax. One managed system, three layers.
Phuket's businesses are not losing customers because their service is poor. They are losing them because nobody picks up.
Their phones ring while their hands are full: guiding the dive, running the kitchen, checking in the guest, fixing the air conditioner. An unanswered channel is not an inconvenience. In a destination where a guest at three in the morning books whichever business responds first, it is revenue walking directly to the operator next door.
Professional optimization of the Google Business Profile: correct hours, multilingual descriptions, photography, categories, booking links, and an active review-response program. The discovery layer that drives the majority of local buying decisions, kept visibly alive on social.
The core product. A dedicated inbound line answered on every call, every hour, in English, Mandarin, Thai, or Russian. It books directly into the calendar, notifies the owner by WhatsApp or LINE, and writes every inquiry into the client's own CRM. Conversational AI runs it under the hood. The client never touches the technology. Nothing rings out, ever again.
For hospitality clients, capture becomes commission recovery. Direct booking links in the profile and messaging flows, a tuned booking page, and response speed that wins the inquiry before the guest defaults to an OTA. Every recovered booking removes a 15 to 25 percent commission and returns the guest relationship to the property.
World-class demand. Response infrastructure a decade behind. That gap is the business.
Local agencies sell websites. Nobody local sells answered calls, captured inquiries, and recovered bookings as a managed outcome. The first credible mover defines the category and owns the recurring relationships.
Conversational technology crossed from novelty to reliability in the last 18 months. Natural, multilingual, always-on answering is now affordable for a dive shop. Our stack already completed live test calls into Thailand.
As room rates climb 20 percent and stays lengthen, the same missed call is worth more than it was two years ago. The case for capture strengthens every season.
Local agencies sell sites and social. Global tools arrive unassembled, in English, with no one on the ground. Answered calls as a managed outcome is an open field here.
The OTA intermediary layer is expected to compress within five years. The businesses that own their guest relationship before that shift are the ones positioned to benefit from it.
Twenty-five years as a global media and advertising executive across six of the world's largest agency networks, including Publicis, Havas, WPP, and dentsu. As Global Client President for Apple Services International at dentsu X in Thailand, Toby led 300+ specialists across Apple's Services division and took the relationship from a satisfaction score of 1 to 10 in four consecutive quarters. Earlier he led the global media mandate for the Emirates Group across 70+ countries, and directed Visa's marketing across 18 Asia-Pacific markets. Now in Phuket.
A former real estate services CEO turned technologist, the exact owner-and-operator this venture serves. As chief executive of Cakewalk Real Estate Services, Dan ran a property-services operation end to end, with 20+ years of B2B sales and executive leadership. He has since designed and deployed AI-driven automation and customer-response systems, including an AI transformation program for a US health and human services organization, and architected and live-tested the multilingual answering, CRM, and appointment stack this company runs on.
An additional operating partner is in final discussions, and will be named in the next revision of this plan.
This is not a concept. The system works today.
Multilingual answering running on production infrastructure, with successful live test calls completed internationally into Thai mobile numbers. Call quality, connectivity, and conversation handling confirmed end to end.
Client web work delivered and live for a Phuket business, demonstrating the delivery capability behind the visibility layer.
A full three-tier offer with scripts, objection handling, a pricing calculator, and a prospect tracker, built and ready for field use.
Active conversations with Phuket operators, and a relationship network spanning hotel ownership to trades. A first pipeline that does not depend on cold outreach.
Mandarin, Thai, and Russian answering flows and service capacity, opening the majority-Thai-owned market and Phuket's two largest guest markets at once.
WhatsApp Business and LINE Official Account infrastructure operated at scale, the rails of both delivery and outreach.
A trained delivery team providing managed social media and client service at scale.
Subsidized installations in marquee properties, purchasing large, fast, visible proof.
Audit tooling and video outreach production, so the demonstration engine runs at volume without diluting quality.
Terms, structure, and projections are shared directly, in conversation with the founding team.
The full investor brief, the live demonstration, and the numbers behind the pilot are one short conversation away.